Say hello
Stuck on a stitch, missing a download, or wondering if a pattern suits you? Write to us — Yinyin reads every message.
Send a message
Prefer to email directly?
hello@snootsouls.comWe usually reply within 2–3 days. We’re a two-person shop (plus one sausage dog), so thank you for your patience. 🐾
Quick answers
Many questions are already answered on the shop page — refunds, what’s inside a pattern, whether you can sell what you make, and how long plushies take.
Didn’t get your pattern?
Check your spam folder first — then sign in and grab it straight from your account. Every pattern you buy stays there for re-download.
Follow along
Work-in-progress and tutorials on YouTube.
We only use what you send us to answer you — see our Privacy Policy.